Shipping Policy

At premiumkain.shop (TCG RED POCKET LEGACY), we take every effort to ensure your order is carefully packed and delivered on time. Below are the guidelines for our shipping process.

Order Processing

All orders are prepared within 1–3 business days once payment is confirmed. You will receive an email notification as soon as your order has been dispatched. Please note that handmade products may require slightly more preparation time before shipping.

Domestic Delivery (Malaysia)

Parcels shipped within Malaysia usually arrive within 3–7 business days. We only work with reliable courier partners to ensure safe and secure delivery.

International Delivery

We provide worldwide shipping, with an estimated transit time of 7–21 business days, depending on your location and courier service. Please be aware that customs checks and clearance procedures may cause delays beyond our control.

Taxes & Duties

All prices on our website exclude import taxes, duties, or additional handling charges. These costs, if applicable, are the sole responsibility of the buyer and must be settled directly with local authorities before receiving the parcel.

Delivery Issues

If your order arrives damaged, contact us immediately at tcg-redpocket@outlook.com with clear photos of both the packaging and the affected items.

If your parcel does not arrive within the estimated timeframe, please reach out to us so we can assist in tracking your shipment.

Important Notes

Delivery timelines are provided as estimates. Factors such as festive seasons, sales periods, weather conditions, or courier delays may affect actual delivery times.

Need Assistance?

If you have any questions regarding shipping or delivery, please contact us:

TCG RED POCKET LEGACY
Reg. No.: 202503113596 (JR0176867-T)
Tel: 017-938 0469
Email: tcg-redpocket@outlook.com