Refund and Return Policy
Eligibility
Returns are strictly limited to defective, damaged, or incorrectly delivered products. Variations inherent in handmade items (including but not limited to color, texture, or pattern) shall not constitute defects.
Notification Period
Customers must notify us of any return request within 7 days of receiving the order. Requests submitted beyond this timeframe may be rejected.
Return Shipping
In cases where the error is attributable to us, we shall bear the return shipping costs. Returns arising from change of mind are expressly excluded.
Refunds
Refunds shall only be processed upon receipt and inspection of the returned item. Refunds will be remitted through the original payment method and may require 7–14 business days to complete, subject to the customer’s payment provider.
Exclusions
The following items are non-returnable:
- Handmade products with natural variations.
- Items damaged due to improper use.
- Goods returned without original packaging or tags.
Contact Information
TCG RED POCKET LEGACY
Reg. No.: 202503113596 (JR0176867-T)
Tel: 017-938 0469
Email: tcg-redpocket@outlook.com